Return and refund

What happens if the product is not suitable for you?

You can return your order within 14 days of receipt. To receive a refund or exchange, you must return the item unused and in its original packaging. Return shipping costs are your responsibility . Before returning any item, please contact us at contact@kaosix.com, providing your first and last name and the reason for the return. We will then send you a return form to complete and include with the item. We will also provide you with the return address.

In Switzerland: there is no cooling-off period under Swiss law. Return shipping costs are also borne by the buyer.

To ensure your package is tracked and your return request is processed successfully, we recommend choosing a return shipping method with postal tracking. If you return a package without tracking, we cannot be held responsible if it does not reach us. In such cases, the postal service will be unable to conduct an investigation.

You are also responsible for paying all shipping costs in advance and for assuming all risks of loss or damage to the product during transit.

Kaosix does not accept packages sent with postage due.

After receiving and inspecting the returned item, if your request is approved, your refund will be processed, and a credit will automatically be applied to your payment card or original payment method within two weeks. A refund will not be issued if the item is not in its original condition, or if it is damaged or missing parts for reasons not due to our error.

Late or missing refunds (if applicable). If you haven't received your refund yet, please check your bank account or payment app again first.

Next, contact the entity that issued your credit card or payment app, as there may be a delay before your refund is officially posted.

Next, contact your bank or payment app. There is often a processing time required before a refund is posted.

If after completing all these steps you still haven't received your refund, please contact us at contact@kaosix.com.

B) Item not delivered, non-compliant or damaged

In accordance with our policy, if you do not receive your order within 60 days or if there is an order error on our part, you will be fully refunded, without delay or further procedures, simply by sending an email to contact@kaosix.com and indicating your order number.

Kaosix cannot be held responsible for consequences due to a delay in delivery whose parameters are beyond our control, such as the occurrence of a force majeure event, including in particular total or partial strikes of postal services, carriers, and disasters caused by floods, fires, or snowfall.

If your order is incorrect (missing or damaged product, incorrect item, etc.), please inform us by email within two business days of delivery to contact@kaosix.com, describing the issue in detail and including your order number. We encourage you to take photos to support your claim.

We will then contact you directly to arrange a replacement or a refund. (See above for refund terms [A] money-back guarantee). In the event that the product is non-compliant or damaged, the return shipping costs are borne by Kaosix.

In the event of a last-minute stock shortage of an ordered item, we will contact you to offer a refund or an equivalent item.