Natural incense sticks – Agarwood, sandalwood and mugwort

• Shipping is free for all deliveries to the European Union, the United Kingdom, Switzerland, and Canada. For deliveries to other destinations, shipping costs €10. We are not yet able to deliver to French overseas departments and regions or overseas collectivities.
• Kaosix works with suppliers located in Asia, from where products are shipped directly to Europe and Canada. First, please allow 2 to 3 business days for order processing. Second, please allow average delivery times of 7 to 10 days for Europe and 10 to 15 days for Canada under normal circumstances. For other destinations, delivery times may be longer and vary depending on the country. Delivery times include only business days and do not include weekends or public holidays.
• Orders containing several different items may result in the receipt of multiple packages a few days apart, as they are likely to come from different warehouses.
• If your delivery address is incorrect and your order has not yet been shipped, please contact us immediately and we will update your details. Otherwise, orders cannot be canceled once the item(s) have been shipped.
• You will be provided with a tracking number and the platform where you can track your shipment. Your items are delivered via a local delivery service.
• For more information and details, please see our " delivery " page.

Satisfaction guaranteed or your money back.

• If the product is not suitable, you can return it within 14 days of receiving your order. After receiving and inspecting the returned item, if your request is approved, your refund will be processed and a credit will automatically be applied to your original payment method within two weeks.
• Item not delivered. In accordance with our policy, if you do not receive your order within 60 days or if there is an error in your order on our part, you will be fully refunded, without delay or further procedures, simply by sending an email to contact@kaosix.com and indicating your order number.
• If your order is incorrect (missing or damaged product, different item, etc.), please inform us by email within two business days of receiving your package, describing the issue in detail and including your order number. We encourage you to take photos to support your claim.
• In the event of a last-minute stock shortage of an ordered item, we will contact you to offer a refund or an equivalent item.
• For more information and details, please see our " Returns and Refunds " page.

Payments by bank card

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Kaosix.com never asks for your bank details by email. You only enter your bank details on the order payment page.

Payments via PayPal

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Feel free to contact us if you have any questions: contact@kaosix.com